01Models change
The model that scored 94% on your intake last quarter may behave differently after the next update. Without regression tests, you find out from a customer.
AI does not stand still. We keep it running.
Monthly retainer. Monitoring on every deployed workflow, monthly optimization against baseline, and one to three new automations shipped inside the fee each quarter. Senior advisor stays on the file.
Month to month. 30-day exit. No termination fee.
- Monitoring on every deployed workflow.
- Monthly optimization report vs. baseline.
- 1 to 3 new automations per quarter, inside the fee.
- Senior advisor stays on the file across renewals.
AI installed without care rots.
Four ways the work you just built starts drifting the moment your sprint ends. Managed Services is the retainer that keeps it honest.
02Vendors reprice
Every AI SaaS has raised prices in the last 18 months. Some by 40%. Without a contract review in your corner, your stack quietly gets more expensive.
03Integrations break
Your upstream tool pushes an API change. Your workflow fails silently. Three weeks later someone notices the follow-ups stopped sending.
04Your team evolves
The person who owned the playbook left. The new hire does not know why the agent was built the way it was. Institutional knowledge leaks.
What is inside the retainer.
Six things you get every month. The same six, every month, whether the business is quiet or on fire.
01
Proactive monitoring on every deployed workflow
Health checks, latency tracking, and output-quality sampling on every agent and automation we manage. You hear from us before your team hears from a customer.
02
Monthly optimization report vs. baseline
A short written report every month. What moved, what did not, what we recommend adjusting. Always measured against the baseline we set at kickoff.
03
A standing working session with your team
One scheduled hour each month with your operators. Not a status call. Real working time: tune prompts, close edge cases, decide what to build next.
04
Priority break-fix
When something breaks, you skip the queue. Priority response inside our business hours, documented SLAs, and a written post-mortem on anything material.
05
1 to 3 new automations per quarter, inside the fee
Scoped together at each quarterly review. Not upsells, not change orders. Your retainer covers meaningful new work, not just keeping the lights on.
06
Vendor and contract review
We watch the pricing of every third-party tool in your AI stack. When a vendor raises prices, renegotiates, or releases a cheaper alternative, you see the analysis first.
A typical quarter inside the retainer.
Illustrative shape of one quarter. Your mix depends on what is deployed and what you want shipped next.
M1Month 1
Inspect and stabilise
- Full inventory of deployed workflows
- Baseline measurement across monitored agents
- Any standing issues triaged and fixed
- First monthly optimization report
M2Month 2
Optimize and expand
- Prompt and policy tuning on high-traffic workflows
- Scope the quarter's first new automation
- Vendor pricing review
- Second monthly optimization report
M3Month 3
Ship and review
- New automation shipped into your real environment
- Quarterly review with your leadership
- Next-quarter scope drafted together
- Third monthly optimization report
Priced as a partnership, not a line item.
Three retainer shapes. Your exact monthly fee is set during the 30-minute scoping call based on deployed surface area and SLA needs. Written quote within 48 hours.
01Monthly
Starter
- Workflows
- 1 to 3 deployed workflows
- New automations
- 1 new automation per quarter
- Response SLA
- 2 business days
Fee
Scoped at call
Best for
Teams that deployed a single sprint's work and want it kept honest.
02Monthly
Operator
- Workflows
- 4 to 8 deployed workflows
- New automations
- 2 new automations per quarter
- Response SLA
- 1 business day
Fee
Scoped at call
Best for
Ops-heavy SMBs with a stack of automations across multiple functions.
03Monthly
Enterprise
- Workflows
- Multi-entity or regulated
- New automations
- Up to 3 new automations per quarter
- Response SLA
- Same business day
Fee
Scoped at call
Best for
Multi-location or regulated operations where monitoring and governance really count.
How scope changes
Retainer shape is reviewed every quarter together. If your surface area grows or shrinks, the retainer shape moves with it. Sprint fees do not credit against the Managed retainer; it is a different unit of value and we price it that way.
What makes this different from a typical "AI managed service".
Three specific commitments. Each one addresses a pattern we have seen break trust in AI retainers.
01Commitment
Same senior advisor across renewals.
Not a rotating account team. The person who understood your setup in month one is still on the file in month twelve.
02Commitment
Vendor-neutral renewals and repricing.
We have no reseller margin on any tool in your stack. When a vendor raises prices or a cheaper alternative exists, we run the comparison in your interest, not in ours.
03Commitment
Baseline re-measured every month.
Most retainers bill for hours. Ours bills against a baseline that gets re-measured monthly, so the delta is visible and the report writes itself.
Who Managed is right for. And who it is not.
We will say no if the retainer is the wrong tool for your situation. It saves everyone money.
Right for Managed
- You have AI workflows already deployed, with us or with another partner
- You want them monitored and expanded, not just babysat
- You want one senior advisor on the file across renewals
- You would rather pay a predictable retainer than a per-hour invoice
Not for Managed
- You have not deployed any AI yet — start with the Audit or a Sprint first
- You already have a mature in-house AI platform team
- You only need a break-fix hotline and no expansion work
If you have not deployed any AI yet, start with the Readiness Audit. We will build you a plan first.
The exit clause
Month to month. 30-day exit. No termination fee.
The retainer renews monthly. Thirty days written notice ends it cleanly. We hand back every credential we held, deliver a final status report, and document what needs watching if you run the workflows yourself going forward. No claw-back, no kill fee, no last-invoice surprise.
Frequently asked questions.
Six questions we hear most often about the retainer.
01Can you manage AI that someone else built?
Yes. The first 30 days of the retainer are designed for exactly this: full inventory, baseline measurement, documentation, and any standing issues triaged and fixed. You do not need to have built the original with us.
02What does onboarding look like?
Access handoff, workflow inventory, baseline measurement, documentation audit, and a kickoff call with your operators. Usually 1 to 2 weeks. We do not start billing for the full retainer shape until onboarding closes.
03Can we pause the retainer?
Yes. With 30 days notice you can pause. Any in-flight automation you are waiting on finishes first, then the pause kicks in. Resuming later does not restart the onboarding clock.
04How is the retainer scope adjusted?
Reviewed every quarter. If your surface area grew (new workflows deployed) or shrank (some retired), the retainer shape moves with it. Scope adjustments are proposed in writing at the quarterly review.
05What are the response SLAs?
Depends on tier. Starter: 2 business days. Operator: 1 business day. Enterprise: same business day. 'Response' means a human from the team on the file acknowledging and triaging, not fully resolving.
06Can we cancel?
Yes. Thirty days written notice. No termination fee. We hand back every credential we held and deliver a final status report so your team can run the workflows without us if you choose.
Keep it running.
Month to month. 30-day exit. Senior advisor on the file. We send a written retainer quote inside 48 hours of the scoping call.
No sales rep. No termination fee. Senior advisor across renewals.
First 30 days
- 01Audit your deploymentFull inventory of every workflow running today, with or without us.
- 02Define the baselineThe number we measure every month against from here on.
- 03Agree the retainer shapeWhich tier fits, what your quarterly new-automation budget looks like.